By using the Services you agree that you have read and understand and agree to be bound by the Terms, as amended from time to time, and that you will comply with the requirements listed herein. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms, or do not comply with the requirements listed here, please do not use the Services.

Privacy Policy

At Matrix Solutions, we prioritize maintaining the privacy of our customers' information and transactions. We uphold the highest standards in safeguarding sensitive data. Our privacy policy outlines the practices for information gathering and dissemination, subject to change without notice. Customers are encouraged to review this policy periodically for updates. Matrix Solutions and this website are committed to ensuring privacy and taking necessary steps to protect users' personal data shared during registration or transactions.

Applicability of the Privacy Policy

This privacy policy applies to Matrix Solutions, its employees, staff, and team members involved in collecting, possessing, using, processing, recording, storing, transferring, disclosing, dealing, handling, and receiving sensitive personal data or information of users. It encompasses the collection, storage, and usage of personal data or information, disclosure, and transfer practices, as well as measures taken to protect privacy.

collection of Identifiable & Technological Information

We collect personally identifiable and demographic information when:

- Creating an account with Matrix Solutions during registration or transaction processes.

- Using our services and website.

- Contacting for quotes, support, information, etc.

- Uploading content/software updates.

- Subscribing to newsletters, promotions, emails, alerts, updates, or other materials.

- Registering for content, seminars, webinars, or offers.

- Providing details through "Contact Us" segments.

We use personal or demographic data to send offers based on previous orders and interests, provide requested services, resolve disputes, troubleshoot problems, promote safe services, collect dues, measure consumer interest, inform about offers, customize experiences, detect and protect against errors, fraud, and enforce terms and conditions.

To continuously improve our offerings, we collect, analyze, and update personal and profile data of our customers or users. For online transactions, we may use IP addresses to diagnose problems and manage our website, while ensuring anonymity and preserving broad demographic information.

We do not capture financial information such as credit card or debit card details during transactions with Matrix Solutions.

Data Collection Purpose:

We collect personally identifiable data for business purposes such as processing orders, fulfilling transaction requests, delivering goods, information, and services requested by clients, and managing contact details. We also use this information to provide updates regarding products and services based on user interests.

Cookies (Future Use):

We may use technology like "cookies" to collect data when your web browser accesses our website. These cookies are small pieces of information stored by a web server on a browser to remember user-specific information. Cookies help us track products, collect data for website enhancement, and for marketing purposes. Our cookies do not contain personally identifiable information.

Disclosure or Transfer of Data:

We disclose identifiable data as per legal requirements to internal teams, third-party affiliates, service partners, logistics partners, and government agencies. Third-party entities handling data on our behalf are required to maintain confidentiality and adhere to legal and responsible data processing practices.

Sharing of Personal/Technical Information:

We may disclose demographic details in response to legal processes or claims of rights violation. In the event of a merger or acquisition, demographic information will be shared with the acquiring entity, which must adhere to this privacy policy.

Security Measures:

We comply with IT Act regulations to protect and preserve demographic data privacy. Our third-party partners follow security measures to protect sensitive data. We have security protocols in place to safeguard data against unauthorized access, alteration, disclosure, or destruction. Employees with access to sensitive data undergo training and are subject to disciplinary action for non-compliance.

Data Retention and Destruction:

Sensitive data is retained only as long as necessary and is destroyed when no longer needed for its intended purpose.

Contact Information:

For grievances regarding personal data processing, users can contact us at +91 92055 76766 or write to us at  info@matrixsolutiongroup.com.  We aim to address concerns within one month of receipt.

Enforcement:

Employees and third parties must comply with this privacy policy. Non-compliance may result in disciplinary action, including termination or legal penalties.

Opt-Out Choice:

We provide all users with the option to opt-out from receiving non-essential (promotional, marketing-related) communications from us or on behalf of our partners, and from us in general, after creating a contact or an account. To remove your contact information from our database or our lists and newsletters, please contact us via email. Additionally, customers can correct or update any information provided by using the 'EDIT' option in their account or by contacting us through email or phone as listed on our website and app.

Accuracy of Information:

We strive to maintain accurate and complete data provided by users. Users are responsible for ensuring the accuracy of the information they provide. However, we will make reasonable efforts to correct or amend any inaccurate information upon receipt of a written request.

Indemnification

Users agree to indemnify us for any losses incurred due to inaccurate or misleading information provided by them.

Third-Party Advertisements:

Third-party advertising companies may display advertisements on our website. We are not responsible for any representations made by these third parties.

Policy Updates:

We reserve the right to change, amend, add, or update this policy at any time without prior notification. Changes will be effective immediately upon posting on our website. Users can submit feedback or suggestions via email.

In case of ambiguity, definitions established under the IT Act shall apply.